Return Policy for West Coast Artisan Gallery
We want our customers to love every piece of art they purchase from West Coast Artisan Gallery. That means if the item they received wasn't quite what you expected, it can be returned for a website credit.
To be eligible for a customer satisfaction return, email email@example.com within 7 days of receiving the order to request a return. Return shipping is at the customer expense.
Damaged / Defective / Incorrect Items
West Coast Artisan Gallery also accepts returns on purchases that are damaged, defective or incorrect (i.e., if an item is received in less than perfect condition).
If this is the case, we need to be notified within 2 days of receiving the damaged or incorrect product. E-mail a return request to Customer Service at firstname.lastname@example.org with the following information:
Order number in the subject line
- Item received, quantity and reason for return in the body of the e-mail
- Photo of the damage or incorrect product
Upon approving the return request, we will issue a return authorization number and a packing label. If possible, we will offer a replacement for the damaged item. Otherwise, the customer will receive a full refund including shipping cost. In the case of a damaged item, reimbursement may be handled by the insurance carrier as a claim.
Once West Coast Artisan Gallery receives the damaged product the customer will be issued a full refund. A customer may also request a website credit to be applied to another purchase.
Items must be returned via a trackable and insured shipping carrier and the tracking information must be provided to Website Artisan Gallery.
To be eligible for a return, your item must be unused and in the same condition that it was received. It must also be in the original packaging.